Cases of other Organization also showing up

[DarwinV]

We are currently managing 2 clients of which they have their own separate organization. When I login to my account, I can basically switch from one Organization to the other which is cool.

But its kinda confusing that filed cases for both Org-1 and Org-2 are showing up in the Cases page. Sometimes you may mistakenly filed a case or follow up a case of Org-1 but you are currently working on Org-2 and vice versa.

I was hoping that if I select Org-1, cases that would show up should only by those filed for Org-1 to avoid confusion and possible mixing them up.

Thanks.

[DarrenOC]

Hi @DarwinV - that is as expected. As an Admin of multiple Orgs you will see cases for all Orgs that you are admins of.

[DarrenOC]

I can’t see a way of filtering by Org or site within the Cases/Help section.

Maybe when submitting your cases include the Org and Site in the Subject header.  That way you’ll be able to save yourself any confusion 

[DarwinV]

If other admins doesn't see this as a problem, then I guess I'll have to follow your suggestion to put a prefix on the subject line.

Thanks.