Meraki dashboard issue to acess

renanforni
New here

Meraki dashboard issue to acess

Hi folks we are facing issue to acess the meraki dashboard page in the last 5 days , we already opened many ticket to investigate the issue without sucess.

Case : 10433978 and 10434259

 

renanforni_0-1689015422140.png

 

[Mod note: edited to remove private customer information]

8 Replies 8
alemabrahao
Kind of a big deal
Kind of a big deal

You can check the Dashboard status here.

 

 

https://status.meraki.net/

 

 

I suggest you open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Thanks , but you can see my post I already opened a case : 

Case : 10433978 and 10434259

 

@alemabrahao 

Have you tried it in another web browser?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
Ryan_Miles
Meraki Employee
Meraki Employee

You really should not be posting your customer number in a public space

Very good point @Ryan_Miles@AmyReyes just making you aware. 

Thanks Ryan and Blake! Just a heads up @renanforni, I edited your original post to remove your customer number. Sharing this in such a public and permanent way could pose a potential security risk and goes against our community guidelines, specifically #5 protect privacy - yours and others'

PhilipDAth
Kind of a big deal
Kind of a big deal

It might be related to just that shard, n387.  I haven't had any issues myself, but I don't have any orgs on that shard that I know of.

 

Is anyone else on shard n387?

BlakeRichardson
Kind of a big deal
Kind of a big deal

@renanforni  A couple of things I would suggest are.

 

1. Try private / incognito mode on your browser so that history and caches aren't involved. 

2. Try a different web browser.

3. Try a different internet connection i.e. hot spotting from a phone or from home. (This removes the possibility of company firewall rules / content filtering being a problem )

 

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.