09169381 asked to schedule call back or secure resource at 12pm AST since we need to dispatch someone on site, was told they don't do that, need to call in 15min in advance, the issue is I listened music for 25mins on the line for some tech to grab it, how can I make sure the phone will be pick up, the number I call is 415-937-6671. their manager told me the same thing and refuse to provide name and employee ID. it's a big difference between Meraki and Cisco TAC support, can't even find a link/url to file a formal complain. well done Meraki
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