Don't use the same SSID.   I'm not sure what you meant by 'unable to verify your findings'. The only thing I found was that disabling the wireless radios on the Asus stopped LAN traffic from routing and that the firmware update nor support helped. ... View more

I've encountered this issue on an Asus Wireless router before.   The only option was to enable the wireless radio to get the router to route wired traffic even though we were not using it for wireless. It is definitely an issue with the Asus. Try a firmware upgrade, in our case that didn't help and support was a waste of time.   I'm assuming that disabling the wireless radio disables an internal bridge interface but that's just a guess. ... View more

I'm not extremely familiar with Mitel myself. I've only had to muddle through the system a few times. There should be a maintenance or diagnostic area. The command would be something like "LOCATE EXTENSION <extension number>" then "STATE EXTENSION <extension number>"   Setup a packet capture as close as you can to the Mitel system. Reset the phone or do whatever you normally do that makes it work and check the extension state so you know how it should look. Wait your usual 5 minutes or so then check for dial tone again. Once dial tone fails, check extension state to see if it has changed.   Stop packet capture and filter by ip of the phone. Try to find the difference between when the phone worked and when it stopped working.   In my mind, one of 2 things are happening. Either communication is being lost or mis-routed during the process resulting in the phones inability to communicate with the ICP. Or the phone is communicating fine but the ICP isn't updating the extension. ... View more

Thanks Phillip, yes I understand that. But when I perform a scan manually it should gather information as expected. If for some reason that feature has been degraded in mass there should have been an announcement.   Our smaller clients want visibility but don't want to spend the money to have WIPS. The MX64W helped us satisfy these clients. We recently had an issue where wireless interference was suspect. Per the agreements we have with our clients we handle remote service at a flat rate but onsite service is billable. Because of this degraded feature we had to perform an onsite survey without billing them because we feel like we sold them a product that is no longer doing what we said it would do.   But really, the degraded functionality isn't the most important issue here because bugs happen. The real issue is that we didn't know, Cisco didn't make effort to inform anyone, and there is no explanation or ETA for a resolution. ... View more

I agree with PhilipDAth, with your ICP being internal and the phone remaining connected to the network then this must be an issue with Mitel.   Do you know how to use the System Admin tool to locate an extension and determine the state? I'm fairly certain the ICP provides the dial tone so it may be an issue with the state of the extension.   But also I think we should get a little more information about your setup.   Are you using VLAN's? If so, is the routing for the VLAN's provided by a L3 switch or the ASA?   ... View more

Is your phone system in the cloud or on premise?   What firewall are you using?   Does the phone have any type of keep alive options? ... View more

I agree with Adam as far as using O365 to send your emails. This is possible to do but you may have some hurdles to jump through depending on your O365 security settings.   https://support.office.com/en-us/article/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-365-69f58e99-c550-4274-ad18-c805d654b4c4   As far as testing the ISP SMTP server. Have you attempted to telnet to the server on the designated port to see if the connection can be established. If that doesn't work from behind the firewall, test it again with your laptop connected directly to the internet connection. ... View more

Hi JIm,   Possibly try setting the phone to use 802.11b/g standard.   http://mitelforums.com/forum/index.php?topic=6927.msg35730#msg35730   Have you tried setting up a SSID on a single AP and connecting the phone directly to that AP? Just to see if it's a roaming issue. ... View more