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  • About Adam_Lanuza
Adam_Lanuza

Adam_Lanuza

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Member since Mar 3, 2022

‎03-03-2022

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Re: Additional Hardware Alert Notifications

by Adam_Lanuza in Make-a-Wish (Feature Requests)
‎03-03-2022 10:24 AM
‎03-03-2022 10:24 AM
Hello, We had a similar issue today where half of the  MS210-48FP switch was being Denied PoE power. This did not trigger any alerts and from my understanding, there is currently no Alert to capture an issue like this. Also, the dashboard was not reflecting any issues with the switch itself. We had to drill into each individual switch to find the issue. We were able to reboot the switch and clear the issue. We reached out to support and they stated that the switch and ports looked fine now but to not reboot and reach out if the error occurs again. Unfortunately, the wait time for my support call today was 2 hours. We cant tell a customer to hold production for 2 hours.    We would like to request more robust alerts as well and also perhaps different thresholds that would affect the health of hardware on the dashboard. This would at least help us get ahead of the issue and maybe buy us time for that long support call.      ... View more
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