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About Kate_H
Kate_H
Just browsing
Member since Jun 18, 2020
Apr 28 2022
Community Record
4
Posts
0
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Solutions
Apr 25 2022
8:52 AM
That was not my issue, my tokens were good, but it's easy to renew. Log into your Apple School Manager account with the corresponding Apple ID for the MDM, go to Settings in the lower left, then Apps and Books and at the bottom you should see Server Tokens, can download that and then upload it into Meraki in the MDM section.
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Apr 25 2022
8:48 AM
I'm a little unclear as to what Meraki did on the back end, but they had to sync something on their end and then it was fine. Hope they are able to do the same for you!
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Apr 20 2022
1:43 PM
Is anyone else having issues with their VPP account showing no licenses available? My token and certificates are all current. Everything was working fine last week. All licenses are showing correctly in Apple School Manager, but nothing is showing on the Meraki side. I do have a ticket in with Meraki, just wondering if it's more widespread.
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Jun 18 2020
12:09 PM
I had the same issue and the following worked for me. In the app listing, I clicked on "Revoke unknown device licenses" and "Refresh details" and then I refreshed the page and my license count went down and removed the devices that I had deleted. I'm not sure which one of those actually did the trick, but it worked!
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