About Kate_H

Kate_H

That was not my issue, my tokens were good, but it's easy to renew. Log into your Apple School Manager account with the corresponding Apple ID for the MDM, go to Settings in the lower left, then Apps and Books and at the bottom you should see Server Tokens, can download that and then upload it into Meraki in the MDM section.

Kate_H

I'm a little unclear as to what Meraki did on the back end, but they had to sync something on their end and then it was fine. Hope they are able to do the same for you!

Kate_H

Is anyone else having issues with their VPP account showing no licenses available? My token and certificates are all current. Everything was working fine last week. All licenses are showing correctly in Apple School Manager, but nothing is showing on the Meraki side. I do have a ticket in with Meraki, just wondering if it's more widespread.

Kate_H · ‎06-18-2020

I had the same issue and the following worked for me. In the app listing, I clicked on "Revoke unknown device licenses" and "Refresh details" and then I refreshed the page and my license count went down and removed the devices that I had deleted. I'm not sure which one of those actually did the trick, but it worked!

Kate_H

Community Record

Re: VPP and Apple School Manager Not Syncing

Re: VPP and Apple School Manager Not Syncing

VPP and Apple School Manager Not Syncing

Re: Revoke device licenses from deleted devices Meraki