MG21 issue

hwood
New here

MG21 issue

We have a few MG21's that frequently go offline, and the only way to get back online is a reboot.  There are no logs for the issue in the MX.  Anyone else experience this, and know why it happens?

6 REPLIES 6
ww
Kind of a big deal
Kind of a big deal

Not seen this issue.

There should also be a MG logging. 

 

The 4g internet is down or just the management tunnel?

 

Could you try another apn if your LTE provider supports that

We look in the portal, and you see the big red line, and it says device is offline.  Reboot the device and back online.

PhilipDAth
Kind of a big deal

I haven't seen this issue either.

 

Is the firmware up to date?

Yes, up to date.

CptnCrnch
Kind of a big deal

Sounds like a defective unit. I‘d file a case with Meraki support.

GaelGiraud
Comes here often

Hi,

Have you deployed beta version 1.11?
Here is what we find in the changelog: MG 1.11 has a number of improvements under the hood with fixes to devices falling offline and issues with enterprise/private APN.

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