MG21 issue

hwood
New here

MG21 issue

We have a few MG21's that frequently go offline, and the only way to get back online is a reboot.  There are no logs for the issue in the MX.  Anyone else experience this, and know why it happens?

5 REPLIES 5
ww
Kind of a big deal
Kind of a big deal

Re: MG21 issue

Not seen this issue.

There should also be a MG logging. 

 

The 4g internet is down or just the management tunnel?

 

Could you try another apn if your LTE provider supports that

hwood
New here

Re: MG21 issue

We look in the portal, and you see the big red line, and it says device is offline.  Reboot the device and back online.

PhilipDAth
Kind of a big deal

Re: MG21 issue

I haven't seen this issue either.

 

Is the firmware up to date?

hwood
New here

Re: MG21 issue

Yes, up to date.

CptnCrnch
Kind of a big deal

Re: MG21 issue

Sounds like a defective unit. I‘d file a case with Meraki support.

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