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MG21/E pricing and UK network support

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Getting noticed

MG21/E pricing and UK network support

Where can I find the pricing for MG21/E. Doesn't appear in CCW and my Meraki rep hasn't got back to me yet.

 

I have a requirement for a customer (city centre Scotland) where no fibre is available and would like to provide a quote before initiating a trial. Currently they are getting 10Mbp/s and almost nothing on upload.

 

Thanks,

Chris

20 REPLIES 20
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Kind of a big deal

Re: MG21/E pricing and UK network support

This is very sketchy in my memory - but I think it goes on the GPL the first week of December.

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A model citizen

Re: MG21/E pricing and UK network support

@PhilipDAth is right, orders are flowing from Dec 5th onwards, at the moment skus are in CCW but marked as invalid. You can price them but you can´t buy them yet.

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Getting noticed

Re: MG21/E pricing and UK network support

Hi

 

I can see that the MG21 and MG21E are available on CCW, however, what isn't clear from the documentation is if the MG21 and MG21E has the same license SKU.

 

As it stands i can see LIC-MG21-ENT-#Y

 

But i can't see any license for the specific license on the MG21E SKU..  Eg. LIC-MG21E-ENT-#Y

 

Can anyone advise if the MG21 and MG21E have the same license pattern, or have i jumped on too early an we are waiting for the 21E SKU License version to be released?

 

Thanks

Ian

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Getting noticed

Re: MG21/E pricing and UK network support

From the webinar it looks to be a single licence for 21 and 21E

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Meraki Employee

Re: MG21/E pricing and UK network support

Confirmed - same license for both 21 and 21E

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Meraki Employee

Re: MG21/E pricing and UK network support

Hey, Chris. Just as an FYI, I've tested this myself with Vodafone, EE & Three (didn't have an O2 SIM to hand) and they all connected successfully. It's worth noting that some carriers are finicky about allowing SIM cards in non-mobile phones if it's a standard phone contract, so make sure you choose a mobile-broadband SIM/contract.
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Kind of a big deal

Re: MG21/E pricing and UK network support


@MerakiConnor wrote:
I've tested this myself with Vodafone, EE & Three (didn't have an O2 SIM to hand) and they all connected successfully.

Connor - O2 will send out a free data SIM for use in dongles, so that would/should work for Meraki devices.

 

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/delivery?planId=9999-6f3aec12-5bc7-4639-9d0a-142bf... 

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
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Meraki Employee

Re: MG21/E pricing and UK network support

Hey Robin, I ended up running down to Waitrose and picked up an O2 SIM, came up fine as expected 🙂
Central London can be pretty poor for LTE speeds but I got a solid ~10Mbps.
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Kind of a big deal

Re: MG21/E pricing and UK network support

@MerakiConnor 

Good to know there weren't any surprises.

 

5 G is requiring about 50(fifty) times as many cells as 4 G, so I don't see any of the MNOs spending much time filling in 4G holes, as 5G coverage makes them more than competitive with the fixed line ISPs, which will eventually make burying copper under the streets obsolete. Which is why BT wants to buy a major UK MNO, but is being stopped by the crazy prices being asked by the potential vendors. BT (and DTAG) have significant Managed Services divisions, Meraki would be a good fit if they addressed the IPv6 and multicast IPTV issues 👻

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
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Conversationalist

Re: MG21/E pricing and UK network support

Hi Connor,

Is there any chance you can share the setting you used to get this working with EE please?

I have configured the APN settings are directed by EE, and the MG21 connects to their network, but does not get an IP address or DNS server address.

 

Here are the APN settings used:

APN: everywhere

Username: eesecure

Password: secure

Cellular Auth: PAP

Cellular IP Type: IPv4v6

 

Thanks

Peter

 

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Kind of a big deal

Re: MG21/E pricing and UK network support

@Peter-77 

I use EE for my Z3C.

I had some stuffing around to begin with and a couple of calls to EE and help from Connor.

I am not using it ATM, being "grounded" at home. But, I just have cellular enabled, didn't have to do anything with APNLTE Subsystem.png

 

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
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Conversationalist

Re: MG21/E pricing and UK network support

Thanks! That's useful to know.

Did the calls to EE provide any guidance? Did they change anything on their side?

 

There are so few settings to alter and EE have confirmed the APN settings I was using from information I found on their community site are correct.

I'd assumed Meraki would have documented somewhere the known working settings for each Carrier for the MG21.

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Kind of a big deal

Re: MG21/E pricing and UK network support


@Peter-77 wrote:

 

Did the calls to EE provide any guidance? Did they change anything on their side?

 


I'm still laughing . . . .

The nice folk in Ulster hadn't realised that people were using externally acquired devices on a data-only tariff. I gave them the product code of the cellular/LTE subsystem (it shows against Model in the dashboard) and suggested they checked with the engineers if they had any questions. In any event we didn't change anything.

 

The continuing problem is that the EE Billing team didn't envisage people having PAYG data-only SIMs. So whenever I need to top up, I have to call the boys'n'girls in Ulster, who are very polite but mystified. Don't make any bomb jokes.

 

If I used the Z3C more regularly, I'd get a monthly subscription, although I'd leave my phone on O2. When EE gets organised where I live (on the S Coast) I'll look at dropping the fixed line contract, as long as the 5G option includes multicast capability.

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
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Meraki Employee

Re: MG21/E pricing and UK network support

Hey Peter,

I didn't use any APN to get the device to come online with EE. Just tried this again with an MG at home and my iPhone's EE SIM, came online pretty quickly without any configuration.

The MG will use the APN configured on the SIM by default. As @ Uberseehandel mentioned, I'd give EE a call if it's failing to get an IP address, you can open a support ticket with Meraki if you'd like us to take a direct look also, let me know the case number and I'll take a look.
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Conversationalist

Re: MG21/E pricing and UK network support

Thanks for the offer to help Connor.

If you've got an MG21 online with default settings on EE in the UK, that helps, as I'll raise a ticket with EE.

 

I already have a Meraki case open (05090498), and an engineer spent 30 minutes yesterday poking around in our dashboard and then asked me to manually enter APN settings. This does imply a gap in Meraki support docs internally if APN settings are definitely not needed.

 

I'll post here with any progress.

 

Cheers

Peter

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Meraki Employee

Re: MG21/E pricing and UK network support

Hey Peter,

Completely depends on the SIM card to be honest. Mine's a standard contract SIM from EE, other packages or older SIMs may still require the T-Mobile APN for example. But that's best for EE to answer.

Would you be able to describe the SIM package you're using, e.g. is it a PAYG EE sim, phone contract SIM, mobile broadband SIM etc. I only ask as some carriers don't like putting a phone SIM into a Dongle, Three was investigated by Ofcom for such practises (https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_0121...)

I see the MG is currently offline, can you bring it up with a WAN connection just so I can have a quick look?

Kind regards,

--

Connor Loughlin
Network Support Engineer

.:|:.:|:. Cisco Meraki EMEAR 🇬🇧

For reference, many questions can be easily answered by searching our online documentation: http://documentation.meraki.com

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Conversationalist

Re: MG21/E pricing and UK network support

Mine is also a pay monthly EE phone contract SIM. EE confirmed yesterday that it should work in 'wireless broadband' devices, and there were no restrictions on it. The SIM works fine in a phone.

 

The device is online now in safe mode if you want to take a look.

 

Thanks

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Meraki Employee

Re: MG21/E pricing and UK network support

Hey Peter,

I'll continue comms over the ticket, when we've found the issue I'll pop the answer in here too so everyone can see it 🙂

Kind regards,

--

Connor Loughlin
Network Support Engineer

.:|:.:|:. Cisco Meraki EMEAR 🇬🇧

For reference, many questions can be easily answered by searching our online documentation: http://documentation.meraki.com
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Meraki Employee

Re: MG21/E pricing and UK network support

Hey Peter & those following this thread!

 

Hope you all had a great bank holiday weekend and are staying safe.

 

Quick update, I picked up an MG from the office for some further testing. Initially my EE SIM was experiencing the same behaviours as you, using general.t-mobile.co.uk as the APN and not coming online, however, the following config got it online:

 

Screenshot 2020-04-14 at 17.56.37.png

The actual thing that got it working was changing "Cellular IP Type" to "Any" and it instantly came up, I mean... ta-da!

 

Screenshot 2020-04-14 at 18.07.00.png

 

Let me know how you get on!

 

Kind regards,

--

Connor Loughlin
Network Support Engineer

.:|:.:|:. Cisco Meraki EMEAR 🇬🇧

For reference, many questions can be easily answered by searching our online documentation: http://documentation.meraki.com

 

 

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Conversationalist

Re: MG21/E pricing and UK network support

Hi Connor,

Thanks for your time and effort on this. As confirmed in the ticket, it's working correctly with those settings.

 

Thanks for stepping in to assist !

 

Regards

Peter

 

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