iPhones won't bypass splash page after update

SOLVED
Ihatemerakis
Here to help

iPhones won't bypass splash page after update

I have a BYOD network setup in an office. Two SSIDs setup for guest/phone. I have a policy to bypass the splash page for workers after they get approval. Add a new client > put in their MAC > apply policy to the BYOD SSID. This had worked for a long time without much problems.

 

This week we had a user get a new iPhone and he gets the splash page no matter what I do. The next day a user who just updated to the newest IOS has the same problem. Tried re-adding their MAC address and applying policy multiple times. Tried white-listing them completely on the SSID as a test. Rebooted APs. Fixed IP assignments. Nothing worked. Nothing in the event logs to give me any insight to what's going on.

 

Anybody else experiencing something like this? 

1 ACCEPTED SOLUTION
DarrenOC
Kind of a big deal
Kind of a big deal

Hi.  Interesting name you've chosen!

 

Are you hitting this issue because of the new MAC randomisation feature that Apple have bestowed upon us all:

 

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Meraki_and_iOS_14_MA...

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

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8 REPLIES 8
DarrenOC
Kind of a big deal
Kind of a big deal

Hi.  Interesting name you've chosen!

 

Are you hitting this issue because of the new MAC randomisation feature that Apple have bestowed upon us all:

 

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Meraki_and_iOS_14_MA...

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.

Heh, yeah, I don't actually hate them. Quite like them actually. Just had a "frustrating" moment trying to deploy a Meraki network on a tight schedule overseas.

 

Anyway, thanks for the suggestion. I'm going to have them turn it off as a test.

Hi @Ihatemerakis , good suggestion. Understand your frustration when you’re up against it

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
GreenMan
Meraki Employee
Meraki Employee

Yeah - iOS 14 looks the culprit.  NB.  This Q should probably have gone in the Wireless LAN discussion...   Wireless WAN is for MG21 stuff 😁


@GreenMan wrote:

Yeah - iOS 14 looks the culprit.  NB.  This Q should probably have gone in the Wireless LAN discussion...   Wireless WAN is for MG21 stuff 😁


I'll move it! Thanks for the heads up, @GreenMan 

Caroline S | Community Manager, Cisco Meraki
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DarrenOC
Kind of a big deal
Kind of a big deal

Hi @GreenMan  didnt even notice that piece! I just saw Wireless

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
Ihatemerakis
Here to help

Sorry about the miss-class, but yeah, that certainly did the trick. Thank you! I don't keep up with IOS features and had no idea this was a thing, very interesting though.

 

Thanks everyone!

Awesome. Glad it resolved your issue.

 

Good luck with the rest of your project

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
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