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User is getting 169.254.x.x IP address when she connects via AFI Guest

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Conversationalist

User is getting 169.254.x.x IP address when she connects via AFI Guest

Hello,

 

Recently I received one issue regarding AFI Guest connectivity

Whenever a user tries to connect via AFI guest she is receiving 169.254.x.x IP address instead of 192.168.x.x ip add

Checked logs it is suspected that there is DHCP failure issue 

Checked from my end in dashboard everything is proper also guided the user to reboot device/forget the network and try to reconnect it still issue persists.

What can be another way to solve it ??

 

PFA snaps for reference.

 

AshwiniY1628_2-1596068661890.png

 

 

AshwiniY1628_3-1596068838533.png

 

 

10 REPLIES 10
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Head in the Cloud

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

What is the DHCP server being used for that VLAN?  Maybe it is out of available addresses?  You could expand the scope and/or shorten the lease time.

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Conversationalist

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

we have given /24 for DHCP scope.. i m sure that ips are available for use

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Conversationalist

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

DHCP server used is Infoblox 

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Head in the Cloud

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

Maybe fire up another SSID using Meraki DHCP to test.  Then you will know if the trouble is with the client or your DHCP server/routing between DHCP and client.

 

 

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Conversationalist

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

Actually the issue is only with one specific site... rest all sites are getting 192.168.x.x IP for AFI Guest login

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Head in the Cloud

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

In that case it seems pretty certain you are missing a route or have something blocking DHCP for that VLAN between server and client.  Maybe an IP helper setting in the switch for that VLAN?

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Conversationalist

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

Hello,

 

I have checked config and everything is proper also there is no DHCP blocking

PFA snap for reference 🙂 

 

 

 

AshwiniY1628_0-1596211167365.png

 

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Head in the Cloud

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

Without understanding your topology better I can just keep guessing. Have you tried a packet capture to see where DHCP is failing? Have you contacted support? Since it seems an easily reproducible problem it shouldn’t be too hard to track down through basic troubleshooting steps. 

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Kind of a big deal

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

Exactly what @BrandonS said. I‘m seeing a lot of posts in the last few days where one would need a deeper insight into the environment in use. You‘d like us to help you out, right? So please provide us with the information needed. 🙂

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Conversationalist

Re: User is getting 169.254.x.x IP address when she connects via AFI Guest

@BrandonS  @CptnCrnch I totally agree 

We are using Hub and Spoke topology all spokes are connected to Hub

spoke - MX---MS---MR

We have raised TAC case with Meraki for this

Thanks a ton for your support and Prompt revert.. really Appreciated  🙂

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