Urgently need Meraki Support engineer

[LYYIHEANG]

Dear Team,

I currently facing to a issue related to Cisco Meraki Integrated with Cisco ISE and using certificate. While client connecting. ISE show status " Supplicant stop responding to ISE ". I try to reach support line but no one answer the phone call. I hold around 2 hours. Please any engineer provide us Remote troubleshooting Webex now.

Thank You

[brconflict]

If this is a new solution, try contacting Cisco TAC and open a P1 case with them. They know both devices, and should be able to help.

[LYYIHEANG]

Cisco TAC they don't support our Cisco Meraki Device. and they need us to contact with Cisco Meraki Team. But Meraki Team support line is not respond my phone. when they reach the phone...I meet randomly engineer and on one want to have remote session with me. that's so complicated

[BlakeRichardson]

@LYYIHEANG  have you tried opening a high priority case via the dashboard?