Office acquired a Meraki device and the serial number has already been claimed. I've been reading that I might be totally out of luck on this one. Is this true? Will Cisco truly not help me unclaim the s/n?
Hi @Bhaider ,
did you purchase this from a Cisco partner? If not then I’m afraid Meraki support won’t be able to help you.
Guess the only option here is talking to the guys / shop / whatever you‘ve bought the device from. I‘ve never heard that support was able to help out in these kinds of situations.
The best case here is to contact the previous administrator of the office, who had access to the Dashboard the device is claimed into. Due to data protection Support will be unable to help provide information regarding this.
"Note: Meraki Support cannot help in contacting previous device owners. It is the purchaser's responsibility to have the necessary contact information."
This is true for both second-hand and equipment that you do not have Dashboard access for. If you are the original recipient of the device (for example you purchased it from your reseller and it arrived already claimed), then you'll need to contact anyone that may have been in contact with the device and could have perhaps registered this on your behalf. I recommend reaching out to the provider, as MSPs for example will add the device to their managed portal for example.