Suddenly, one SSDI says No Internet Connection on iPhone and iPad

EJN
A model citizen

Suddenly, one SSDI says No Internet Connection on iPhone and iPad

All APs are online. Working OK on same SSID on Mac and Windows (posting this message from Mac on this SSID).

 

For some reason, iPhones and iPad are not connecting. If I change to a different SSID, they connect OK.

 

Restarted APs. Same problem.

 

Any points to where to troubleshoot?

Esteban J Nunez
School and Church
K-12 Education
6 REPLIES 6
alemabrahao
Kind of a big deal
Kind of a big deal

Can you show the SSID configuration?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Can you ... ?

Esteban J Nunez
School and Church
K-12 Education

Attached. Other SSID with same configuration are working OK. It's only this SSID and it started today and only on iOS (multiple iPhone and iPad experiencing the same issue). But MacOS and Windows are working OK.

 

Staff: problem SSID

DM: working OK SSID

 

Screenshot 2022-12-26 at 11.59.20 AM.png

Esteban J Nunez
School and Church
K-12 Education
EJN
A model citizen

Detailed via of the SSID in question.

 

Staff SSID Settings: SSID Settings 

Esteban J Nunez
School and Church
K-12 Education
alemabrahao
Kind of a big deal
Kind of a big deal

The configurations are good, so I suggest you open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

I renamed the SSID adding the word Old, and created a new one with the same name/pw and settings. iPhones able to connect again (automatically since name and pw match what's saved within iOS settings). Don't know what could have triggered this, but not going to research further unless it happens again.

Esteban J Nunez
School and Church
K-12 Education
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