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Splash page not update

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Splash page not update

Having a small issue with our Splash page not updating. After making changes to the text, having it preview okay and saving it the changes do not appear when users connect to the SSID.

1 ACCEPTED SOLUTION

Accepted Solutions
Getting noticed

Re: Splash page not update

@mattr12xI had this happen to me right after the Storage Service issue.  Support had me go to whatever Network/SSID that was giving me an issue, and create a splash page using whichever official theme I was not using. I use the Fluid theme so I selected Modern and saved it.  I accessed the splash page on a device to verify my changes were there - they were.  I was then told to flip back to the Fluid theme and verify the changes were there.  Everything was good again.  Support said my splash might have been stuck after the data loss event. 

5 REPLIES 5
Head in the Cloud

Re: Splash page not update

Is the AP that the user is connecting too showing that it's Config is up-to-date? I'd also try clearing the cache and removing the SSID from the stored wireless connections on the client and trying again.

Eliot F | Simplifying IT with Cloud Solutions
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Kind of a big deal

Re: Splash page not update

To check the obvious, you're 100% sure the splash page you edited is the one that is selected to be used?

Getting noticed

Re: Splash page not update

@mattr12xI had this happen to me right after the Storage Service issue.  Support had me go to whatever Network/SSID that was giving me an issue, and create a splash page using whichever official theme I was not using. I use the Fluid theme so I selected Modern and saved it.  I accessed the splash page on a device to verify my changes were there - they were.  I was then told to flip back to the Fluid theme and verify the changes were there.  Everything was good again.  Support said my splash might have been stuck after the data loss event. 

Highlighted
Just browsing

Re: Splash page not update

Thanks all, yes it seems as though just changing the contents of the splash page is not enough, you need to make another change on the page. In my case changing the option to redirect to another URL also forced the contents of the splash page to update.

Here to help

Re: Splash page not update

Thanks !!

This resolve my case as well Smiley Very Happy

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