Some smartphones do not see SSIDs

SOLVED
Flamengo19
Conversationalist

Some smartphones do not see SSIDs

Good afternoon people.

 

See if anyone can help me. I have a network that I climbed these days with 25 MR34. There are some smartphones that do not find any of these APs.

 

I suspect it can only be the endpoint, since I have 3 dozen connected endpoints.

 

What can I check in the management environment and what can I do on the endpoint side?

 

I appreciate the opportunity within the community.

1 ACCEPTED SOLUTION
ww
Kind of a big deal
Kind of a big deal

You should try dual band operation.

However you have to check your rf profile. That one is leading.

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6 REPLIES 6
DarrenOC
Kind of a big deal
Kind of a big deal

Hi @Flamengo19 

 

Have a look under Wireless Health as a starting point.

 

What happens if you fire up a test SSID and tweak the data rates and protocols?

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
GreenMan
Meraki Employee
Meraki Employee

Check your band selection config, for those SSIDs.   (Wireless > Access control)    If they are set to 'Dual band operation with Band Steering' try 'Dual band operation (2.4 GHz and 5 GHz)'.   Some devices use passive scanning, which can cause issues like this  (see the end of this doc:  https://documentation.meraki.com/MR/Radio_Settings/Band_Steering_Overview )

ww
Kind of a big deal
Kind of a big deal

Im with @GreenMan on this

 

Another option is that you somehow disabled the UNII-1 channels and that this clients only support UNII-1

Dualbandoperation.jpg

 The select option is Dual band Operation with band steering with can see. 

ww
Kind of a big deal
Kind of a big deal

You should try dual band operation.

However you have to check your rf profile. That one is leading.

Flamengo19
Conversationalist

Yes. 

I did a factory reset on the APs. The 2.4Ghz frequency was disabled. Only endpoints that work at 5Ghz were able to connect.

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