Some smartphones do not see SSIDs

SOLVED
Flamengo19
Conversationalist

Some smartphones do not see SSIDs

Good afternoon people.

 

See if anyone can help me. I have a network that I climbed these days with 25 MR34. There are some smartphones that do not find any of these APs.

 

I suspect it can only be the endpoint, since I have 3 dozen connected endpoints.

 

What can I check in the management environment and what can I do on the endpoint side?

 

I appreciate the opportunity within the community.

1 ACCEPTED SOLUTION

Accepted Solutions
ww
Kind of a big deal
Kind of a big deal

Re: Some smartphones do not see SSIDs

You should try dual band operation.

However you have to check your rf profile. That one is leading.

View solution in original post

7 REPLIES 7
UCcert
Kind of a big deal

Re: Some smartphones do not see SSIDs

Hi @Flamengo19 

 

Have a look under Wireless Health as a starting point.

 

What happens if you fire up a test SSID and tweak the data rates and protocols?

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
GreenMan
Meraki Employee

Re: Some smartphones do not see SSIDs

Check your band selection config, for those SSIDs.   (Wireless > Access control)    If they are set to 'Dual band operation with Band Steering' try 'Dual band operation (2.4 GHz and 5 GHz)'.   Some devices use passive scanning, which can cause issues like this  (see the end of this doc:  https://documentation.meraki.com/MR/Radio_Settings/Band_Steering_Overview )

Inderdeep
Head in the Cloud

Re: Some smartphones do not see SSIDs

Apart from what @GreenMan @UCcert told, check if there is any auth failure as well for that clients ?

Regards
Inderdeep Singh
www.thenetworkdna.com
ww
Kind of a big deal
Kind of a big deal

Re: Some smartphones do not see SSIDs

Im with @GreenMan on this

 

Another option is that you somehow disabled the UNII-1 channels and that this clients only support UNII-1

Flamengo19
Conversationalist

Re: Some smartphones do not see SSIDs

Dualbandoperation.jpg

 The select option is Dual band Operation with band steering with can see. 

ww
Kind of a big deal
Kind of a big deal

Re: Some smartphones do not see SSIDs

You should try dual band operation.

However you have to check your rf profile. That one is leading.

View solution in original post

Flamengo19
Conversationalist

Re: Some smartphones do not see SSIDs

Yes. 

I did a factory reset on the APs. The 2.4Ghz frequency was disabled. Only endpoints that work at 5Ghz were able to connect.

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