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SMS Authentication Issue

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SMS Authentication Issue

Hi All,

 

We have an issue that has been raised by some of our branches re our guest WiFi which uses the SMS authentication.

 

Users are prompted to enter the authorization code that had been SMS'ed to them, but when they leave the splash page and go to the messages app to retrieve the code the screen to enter the code is gone and they need to request a new code, so they enter a loop. This has been reported and tested on iPhone, i haven't done any testing on Android.

 

The only "work around" we have at the moment is to do the drag down to preview the message, this isn't however ideal for all users.

 

Any thoughts?

 

Cheers

1 ACCEPTED SOLUTION

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Re: SMS Authentication Issue

Hey Gallon,

 

We figured out a fix for this.

 

Under Wireless > Access control about halfway down the page there is a drop down for "Walled garden" when you have a splash page enabled. You should set this to "Walled garden is enabled" and put the "*.apple.com" domain in the "Walled garden ranges" section.

 

Then all is right in the world!

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3 REPLIES
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Re: SMS Authentication Issue

This worked before seamlessly? Is it just 1 user of multiple who're having this problem? 

 

First thought it seems like a cache problem between Twilio (or other 3rd party SMS provider) and the Meraki API. Have you raised a ticket with support?



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Re: SMS Authentication Issue

I´m currently facing the same Issue here...

 

 

Here to help

Re: SMS Authentication Issue

Hey Gallon,

 

We figured out a fix for this.

 

Under Wireless > Access control about halfway down the page there is a drop down for "Walled garden" when you have a splash page enabled. You should set this to "Walled garden is enabled" and put the "*.apple.com" domain in the "Walled garden ranges" section.

 

Then all is right in the world!

Tags (1)