cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

'Radius Accounting' is not seen in Access Control

SOLVED
Highlighted
New here

'Radius Accounting' is not seen in Access Control

Experts,

 

I'm new to Meraki and configuring SSID + ISE for 802.1x authentication.

On ISE, when COA, it is seen error 5417 dynamic authorization failed and we suspect it is radius accounting is not abled on Meraki.

 

Reading the document below and try to configure Radius accounting on Meraki.

https://documentation.meraki.com/MR/Encryption_and_Authentication/Configuring_RADIUS_Authentication_...

 

  1. Navigate to Wireless > Configure > Access control and select the desired SSID from the dropdown menu.
  2. Under RADIUS accounting, select RADIUS accounting is enabled.
  3. Under RADIUS accounting servers, click Add a server

 

However, 'Radius Accounting' or 'RADIUS accounting servers' is not available on my configuration Page of 'Access Control' with the SSID. 

Is this expected today? Or any license is required for this option to work?

Could you recommend which part I shall check further?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Kind of a big deal

Re: 'Radius Accounting' is not seen in Access Control

They appear to have resolved the issue on the backend. Support reached back out to me to confirm via my case, and I can see it now 😃
Nolan Herring | nolanwifi.com
TwitterLinkedIn

View solution in original post

9 REPLIES 9
Highlighted
Kind of a big deal

Re: 'Radius Accounting' is not seen in Access Control

Strangely enough, I also do not see it, when I know for a fact I used to see it. Hmm....
Nolan Herring | nolanwifi.com
TwitterLinkedIn
Highlighted
Kind of a big deal

Re: 'Radius Accounting' is not seen in Access Control

I opened a case with support. Me thinks its an issue on dashboard side, which has been having a few issues over the last week or so.
Nolan Herring | nolanwifi.com
TwitterLinkedIn
Highlighted
New here

Re: 'Radius Accounting' is not seen in Access Control

Thank you Nolan for your support. Kindly let me know once you find a solution.

Highlighted
Conversationalist

Re: 'Radius Accounting' is not seen in Access Control

I too am missing the Radius Accounting and Radius Proxy settings. will raise a ticket with support.

Highlighted
Meraki Employee

Re: 'Radius Accounting' is not seen in Access Control

Hello,

 

You are looking at the right place to configure radius accounting. However, at this time, there is a known issue happening to cause the radius accounting option not to be displayed on the dashboard. Our developers are aware of this and working towards a resolution. 

 

If you have already configured radius accounting, the config will stay with the APs and they will work as expected, it is just not displayed on the dashboard but if you are looking to configure accounting for the first time, I am afraid, we might have to wait for a resolution.

 

Please open a ticket with Meraki support so that we can track the progress of the bug and keep you updated when it is resolved.

 

Cheers!

 

Raj

If you found this post helpful, please give it kudos. If my answer solved your problem, click "accept as solution" so that others can benefit from it
Highlighted
Here to help

Re: 'Radius Accounting' is not seen in Access Control

I have the CoA failure as well. But once the AP/switch is reloaded CoA starts to work.

Highlighted
Kind of a big deal

Re: 'Radius Accounting' is not seen in Access Control

They appear to have resolved the issue on the backend. Support reached back out to me to confirm via my case, and I can see it now 😃
Nolan Herring | nolanwifi.com
TwitterLinkedIn

View solution in original post

Highlighted
Comes here often

Re: 'Radius Accounting' is not seen in Access Control

Hi guys,

 

 

Seems like this issues back to the new MR firmware upgrade version (26.7).

At this moment, I have two networks, with the same "splash" configuration, but different firmware versions.

 

Access Points running the version 26.6.1 the "RADIUS accounting" button is enabled.

Access Points running the version 26.7 the "RADIUS accounting" button is not been showing the interface.

 

Anyone else with the same problem?

Highlighted
Kind of a big deal
Kind of a big deal

Re: 'Radius Accounting' is not seen in Access Control

The SSID below is on a 26.7 network and I have the options, if you don't then might be worth contacting support:

 

Screenshot_20200303-095722_Chrome.jpg

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.