RMA request methods

SOLVED
Sherry-Jiang
New here

RMA request methods

Hi~

 

I know if want to request RMA, you need to access meraki dashboard to open a case.

But except this, is there any other methods to request RMA?

If anyone can help me on this ,I will be appreciate.

 

 

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_an...

1 ACCEPTED SOLUTION
Brash
A model citizen

Basically all RMA's need to be issued by support. If you can't open a case via the portal, you can call up Meraki support via phone.

 

In some exceptional circumstances, your Meraki rep may also be able to assist.

 

https://documentation.meraki.com/General_Administration/Support/Contacting_Support#Online

 

Is there a reason you can't open a case with Meraki support via the dashboard to request troubleshooting and an RMA?

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3 REPLIES 3
Brash
A model citizen

Basically all RMA's need to be issued by support. If you can't open a case via the portal, you can call up Meraki support via phone.

 

In some exceptional circumstances, your Meraki rep may also be able to assist.

 

https://documentation.meraki.com/General_Administration/Support/Contacting_Support#Online

 

Is there a reason you can't open a case with Meraki support via the dashboard to request troubleshooting and an RMA?

Thanks!!!🙂

BrandonS
Kind of a big deal

You don't need an account to submit an RMA return request.  In fact, I use incognito mode because if you are logged in, it sometimes causes issues by pre-filling unwanted data.  Just go here in incognito/private mode in your browser: https://dashboard.meraki.com/rma

 

If you need a warranty replacement you will need to contact support though.

 

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