cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Psion Handheld do not work

Here to help

Psion Handheld do not work

Hello,
my customer had Motorola Psion Handheld. The RDP Session do not running. All so the ping didn't work.
Install to MR66. We tested ping whith a notebook and this running.

Who can help?

Best regards
Andreas
7 REPLIES 7
Conversationalist

Re: Psion Handheld do not work

Can I get the model number? I had some issues with some POS handhelds connecting to the wifi, need to allow legacy a/b to connect. 

Here to help

Re: Psion Handheld do not work

Hi Body,

 

see my photo.

 

Best regards

Andreas

Meraki Employee

Re: Psion Handheld do not work

Depending on AP firmware version and the capabilities of the haldheld client, you may need to try out decreasing the minimum bit rate to something less than 12Mbps (try 11Mbps) and/or disable 802.11r on the Wireless > Access Control page for that SSID in case the client doesn't support 802.11r and try that as well.

Here to help

Re: Psion Handheld do not work

Can I set 11Mb fixed on MR Access Point
When I trace the ping I have this result:
Start ping on Handheld --> AP (OK) --> Server (OK) --> AP Eth-Port (OK) --> AP Wireless Port (error) --> Handheld (error)
I hope understand.

thx for support Andreas
Highlighted
Meraki Alumni (Retired)

Re: Psion Handheld do not work

Well, this looks like more like a connectivity issue. Can you describe the settings you have on Wireless > Access control? If you have a password there is no need to post it here. What I would like to see what settings you use to make a recommendation based on that.

 

How far away are the end devices from the Wireless APs?

Leo Gomez
Here to help

Re: Psion Handheld do not work

Hi Leo,

 

sorry for the delay answer. The end device is 1 m from AP.

We problem with MR33, MR66, MR74 and we think that is problem with the chip in the AP.

Now we have a dedicate TAC Ingenieur. I hope we can fixed.

 

Best regards

Andreas  

Kind of a big deal

Re: Psion Handheld do not work

@Andreas-B

 

Problems with old tech scanners is widespread, across all sorts of networks.

 

Put them on their own Wi-Fi network that has the oldest WiFi standards enabled (802.11a and 802.11b) and the original (weak) password security, and turn off anything remotely clever.

 

 

Robin St.Clair | Principal, Caithness Analytics | @uberseehandel
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.