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Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

Comes here often

Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

Actualmente mantenemos inconveniente con dispositivos del vendor Apple. Ellos tiene problemas para tomar IP del dhcp de meraki,  hay que reiniciar el punto de acceso para que se conecten pero luego se vuelve a repetir la falla. Lo extraño es que solo sucede con este vendor, equipos android si se conectan sin ningún problema.

 

Alguien tiene conocimiento de que pueda ser o de como se pueda solventar?

 

 

Gracias!

6 REPLIES 6
A model citizen

Re: Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

Do any of the Apple devices MAC addresses show up in the event logs in the network? You may want to get a packet capture and see what is occurring when those devices attempt to join the network. Meraki support can help you get that packet capture and review it to see if anything stands out as an issue.

 

---Google Translate---

¿Aparece alguna de las direcciones MAC de los dispositivos Apple en los registros de eventos en la red? Es posible que desee obtener una captura de paquetes y ver qué ocurre cuando esos dispositivos intentan unirse a la red. El soporte de Meraki puede ayudarlo a obtener la captura de ese paquete y revisarlo para ver si algo sobresale como un problema.

Kind of a big deal

Re: Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

Which model AP and what firmware version are you running on them?
Do you have any group policies being applied to block apple devices?
Is the SSID running in bridge mode or NAT?
How do you have the DHCP server settings configured on the Meraki gear?

-Google Translation from English to Spanish-
¿Qué modelo de AP y qué versión de firmware están ejecutando en ellos?
¿Tiene alguna política de grupo que se aplique para bloquear dispositivos de Apple?
¿Se está ejecutando el SSID en modo puente o NAT?
¿Cómo se configuran los ajustes del servidor DHCP en el equipo Meraki?
Nolan Herring | nolanwifi.com
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Comes here often

Re: Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

Hi,

 

Thank you for your response.

 

Which model AP and what firmware version are you running on them?

 

MR33 Y MR42 with versión MR.13 It happened also with MR.11 and MR.12

 

Do you have any group policies being applied to block apple devices?

No, if it APs reboot the iphone can be connected but it is something momentary because it happens again.

 

Is the SSID running in bridge mode or NAT?

NAT

 

How do you have the DHCP server settings configured on the Meraki gear?

This is the option it is configured:

Meraki.JPG

 

 

 

 

Comes here often

Re: Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

Hello,

Thanks for your answer.

 

Do any of the Apple devices MAC addresses show up in the event logs in the network?

Yes.

 

We have not been able to take the capture because the client reboot the APs when this happens and the problem is solved momentarily. I keep an open case but since we have not been able to take the capture, they have not given me any diagnosis, much less a possible solution.

A model citizen

Re: Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

If they are actually interacting with your SSID, even if they fail, it should show up in the event log in the dashboard. You shouldn't need to initiate a packet capture or anything.

Kind of a big deal

Re: Problema de Conexión dispositivos Iphone y Ipad al AP Meraki.

@DuldarM  Not to necro this thread, but out of curiosity have you by any chance disabled 'meshing' in the General settings?

Nolan Herring | nolanwifi.com
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