My AP MR33 doesn't Work

SOLVED
Meraki99
Here to help

My AP MR33 doesn't Work

Hello Everyboby, 

 

My issue is below, 

 

I have 10 Meraki Access points that had worked correctely since 2 years ( i have license 3-years term). 

 

Now i have only 9  which work  and the 10th AP is " Unreachable for 14 jours"

 

* The network configuration is correct and it is the same for all AP ( the same network)

 

* When i check the DHCP Server i can see that the getted  a valid and reserved IP Address 

 

*   When  i  do the ping command it doesn't respond  [all network configurations is correct] 

 

* When i  check the cdp neighbor i can see the following : 

 

 

Device ID: xxxxxxxxxxxx [i cached it]
Entry address(es):
IP address: x.x.x.x [ the correct and intented reserved IP Adress]
Platform: Meraki MR33 Cloud Managed AP, Capabilities: Router Switch
Interface: GigabitEthernet1/0/43, Port ID (outgoing port): Port 0
Holdtime : 140 sec

Version :
1

advertisement version: 2
Power drawn: 12.000 Watts
Power request id: 33892, Power management id: 1
Power request levels are:12000 0 0 0 0


Total cdp entries displayed : 1

 

* I try to mark the device as eligible for remplacement, but i get the folling returned message : 

 

" You don't have any devices in your organisation that are a part of a hardware remplacement program"

 

* Also, when i view the access ponts, this AP appear with red color and it state isn't as any cases state : 

 

offline  = 0 , alerting = 0 online = 9 , repeater = 0

 

*** Can somesone already had this problem or could guide me to resolve this problm? 

 

Think in advance and i apologize for my poor english. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Meraki99
Here to help

Re: My AP MR33 doesn't Work

Hi, 

 

I went to client site and i reset it to default factory. The problem is resolved and now it wotks Fine 

 

Thank for your help

View solution in original post

9 REPLIES 9
ww
Kind of a big deal
Kind of a big deal

Re: My AP MR33 doesn't Work

Did you try factory  reset the AP?

GreenMan
Meraki Employee

Re: My AP MR33 doesn't Work

I'd recommend you contact Meraki Support - look under Help > Get help in the Dashboard

 

https://documentation.meraki.com/General_Administration/Support/Contacting_Support

Meraki99
Here to help

Re: My AP MR33 doesn't Work

@ww Kind of a big deal

 

Not yet. Today i had opned a case  i wait for the Meraki support return and then try to reset it.

 

Thank you

Meraki99
Here to help

Re: My AP MR33 doesn't Work

Hi GreenMan, 

 

I did it wright now. 

GobYuc
Just browsing

Re: My AP MR33 doesn't Work

change a other IP Static, and reload

Meraki99
Here to help

Re: My AP MR33 doesn't Work

Hi, 

 

I went to client site and i reset it to default factory. The problem is resolved and now it wotks Fine 

 

Thank for your help

View solution in original post

Meraki99
Here to help

Re: My AP MR33 doesn't Work

Thank you for your help 

 

I did the factory reset and now it works fine

Meraki99
Here to help

Re: My AP MR33 doesn't Work

thanks

Meraki99
Here to help

Re: My AP MR33 doesn't Work

Thank, 

 

I opned a ticket, reset it to factory dafault and the problem is resolved. 

 

Thanks a lot

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