Meraki AP MR36 auth error

PhiPhan123 · ‎12-27-2022

Kindly inform us what will be the main reason of following authentication errors of meraki AP's connection logs. I'm using MR36 APs.

Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='36'

How to fix it? and reason. Thanks

Connection start time Client device SSID Failure stage Failure reason

Tue Dec 27, 2022, 16:49:45	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='36'
Tue Dec 27, 2022, 16:46:27	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='43'
Tue Dec 27, 2022, 16:44:45	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='37'
Tue Dec 27, 2022, 16:43:51	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='33'
Tue Dec 27, 2022, 16:41:31	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='28'
Tue Dec 27, 2022, 16:41:23	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='24'
Tue Dec 27, 2022, 16:40:42	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='36'
Tue Dec 27, 2022, 16:40:35	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='38'
Tue Dec 27, 2022, 16:40:00	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.reason='reserved' radio='1' vap='0' channel='60' rssi='34'
Tue Dec 27, 2022, 16:30:33	Google-iPhone	SOHI-WIFI-E	Authentication	Client failed during the authentication step.

Brash · ‎12-27-2022

The failure reason "reserved" is essentially for unknown/uncategorised errors. See this post for further information:

https://community.meraki.com/t5/Wireless-LAN/Failed-connection-to-SSID-during-authentication-Reason-...

Aside from checking basic configuration, I'd suggest engaging Meraki support for assistance troubleshooting.

alemabrahao · ‎12-27-2022

What type of authentication are you using? Do you have 802.11r and 802.11w enabled? If yes you can try disabling It.