After factory reset of MR32, the device now can't configure to dashboard. I put static IP to MR32 using "meraki scanning" default SSID of MR 32 and now connected to internet and can provide internet to users but unreachable to dashboard that's why I can't configure it to meraki cloud.
Try removing the AP from the network and re-adding it.
I'm wondering if you have a difference with the IP information for management on the AP that may be causing issues. Have you set a static IP on the AP for cloud communication? How's the management IP of the AP set in dashboard?
If you're setting the static IP on the AP, try removing the configuration of the management settings via the dashboard.
Can you confirm that the MAC address listed on the local status page matches the MAC address listed on Dashboard?
Thank you Ma'am/Sirs for sharing your ideas. But eventually Cisco support engineer identifies the problem and now making steps for RMA to replace our MR32 device. Thank you.