I have a client who fired his network manager, he did not deliver the credentials of Daskboard Meraki, the Access Points associated with that account stopped working. I would like to know if there is the possibility of releasing those Access Points and associating them with another account. I created a new account but when I entered the Access Points serial, I got the following message "The following devices are already in use".
I have a customer in the same situation. They had a third party install the access points several years ago. The third party is not responding to the client (even had a lawyer involved). The client does not have access to the dashboard. Has anyone had success with Meraki granting access to the owner? I believe they still have the sales order information.