Internet working but showing "No Internet Connection" - iPhone 13 Pro

TeamSECTRE
Comes here often

Internet working but showing "No Internet Connection" - iPhone 13 Pro

The description tells all but I am wondering if this is a Meraki or Access Point power issue.  There are a couple users that get the same "No Internet Connection" on their iPhone 13 Pro's but yet they have a working connection and are able to use their phones normally.  

1 REPLY 1
Bettencourt
Meraki Employee

APs do not have the ability to trigger such type of messages in end-users device, I assume the end-user device runs certain connectivity tests to determine if it has internet, I suppose one or more of these tests might have failed and therefore they are seeing this message.

My recommendation is to have a baseline, first, you need to know exactly which connectivity tests these devices run to determine if they have internet, afterward run those tests and leverage the packet capture feature in the dashboard, monitor mode captures, anything that you can, check your device IP configuration and ensure it is as expected, ping your DNS servers and gateway from your device.

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels