cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connectivity to Meraki Network

Comes here often

Connectivity to Meraki Network

Having a strange issue.  Our PCs are able to see our wireless network but are unable to connect.  I am able to go online and see all of the AP points and I am also able to ping msn & google from the APs but can not connect to them.  We have a Guest network setup and when trying to connect to it we get the message: Access Denied.  Any ideas?  We are using MR33.  

Says there is a firmware update.  We are new to the Meraki MR33 should you always upgrade your firmware when there is an update or should you wait for a while?

13 REPLIES 13
Kind of a big deal

Re: Connectivity to Meraki Network

drusher101 I would try first to create an open network with no password and see how it behaves use Meraki DHCP. Also I know there will be problems if you try to setup WPA/WPA2 encryption just try WPA2. I guess what I'm trying to say is check your settings because you're getting an access denied. Let me know if I can further assist you.

Kind of a big deal

Re: Connectivity to Meraki Network

What kind of authentication have you got configured on your WiFi.  Splash page, WPA-PSK, WPA2-Enterprise mode?

Comes here often

Re: Connectivity to Meraki Network

On the EMP Network we are using Security Type - WPA2-Enterprise Encryption type - AES and using User authentication.

On Guest Network Since it is not connected to our network at all Security Type - No authentication Encryption - None

 

I have also updated to the latest firmware for the MR33  MR 24.11

Kind of a big deal

Re: Connectivity to Meraki Network

And what are you doing WPA2-Enterprise authentication agains?  Your own RADIUS server?

Comes here often

Re: Connectivity to Meraki Network

Yes are own Radius Servers.

Kind of a big deal

Re: Connectivity to Meraki Network

Are you serving DHCP for the guest network or do you have it setup for Meraki DHCP?
Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
If my reply solved your issue, please mark it as a solution.
Kind of a big deal

Re: Connectivity to Meraki Network

Do the RADUS servers say they are sending an ACCESS-ACCEPT and allowing access?

 

If they are sending an ACCESS-REJECT they you have to look at your policy on your RADIUS server to determine why.

Comes here often

Re: Connectivity to Meraki Network

We are using Meraki DHCP on our Guest Network

Kind of a big deal

Re: Connectivity to Meraki Network

Can you post a screenshot of the settings you have configured for your guest network. Wireless>SSIDs> then click Edit Settings on the public network. I'm starting with this one since it is likely less complex than your secure network.
Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
If my reply solved your issue, please mark it as a solution.
Comes here often

Re: Connectivity to Meraki Network

Here you go. Capture2.JPGCapture1.JPGCapture.JPG

Kind of a big deal

Re: Connectivity to Meraki Network

Okay so it looks like you have it Open which is good but looks like you have there sign on with Meraki authentication which you have to make users. Also you have captive portal strength on to "block all access until sign on is complete". If this is just a Guest Network with no password you would have to change it to None (direct access) unless you want to add a splash page.

Kind of a big deal

Re: Connectivity to Meraki Network

For our guest network we use the click-through splash page. Works well for guest networks. They can just click to agree to your terms/liability. Let me know if you would like a copy of our wording to start with. You'd change the setting from Sign-On with "Meraki" to Click Through. With the current settings you'd have they'd have to have a Meraki account to login with in the browser before they'd be let online.
Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
If my reply solved your issue, please mark it as a solution.
Comes here often

Re: Connectivity to Meraki Network

Having to create a user is what management wants.  So I have created a test user for myself and I get the access denied.

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.