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Clients being blocked from SSID

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Clients being blocked from SSID

Hi,

Today I enabled two simple policies on our corporate SSID

 

Assign group policies by device type

Android Blocked

iPhone Blocked

 

After applying the policy, I noticed iPhones and Androids picked up a custom policy and were blocked from the corporate SSID as expected.  However, one of our users Macbook's also picked up the policy, even though when I looked at the device type, it correctly detected OS X.  See attached.

Screen Shot 2019-01-16 at 11.22.26 AM.png

 

 

2 REPLIES 2
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Kind of a big deal
Here to help

Re: Clients being blocked from SSID

This morning,  I had an issue with two MacOS devices, both have been on our Corp wireless for several months.  Today, they received the message "this network's administrator has prevented you from using the network".

Both devices had been assigned a custom policy blocking access to the corp Wifi.

 

I assume it's possible, though unusual that the device has specified a different User-Agent string from all previous authentication requests, or could this be something else?  and is there somewhere I can identify the cause.  The event log's for the affected device are limited.

Screen Shot 2019-04-22 at 9.51.03 AM.png

 

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