cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Avaya IX Office softphone app on MR18 AP

SOLVED
Highlighted
Conversationalist

Avaya IX Office softphone app on MR18 AP

Hello,

 

We have an MR18 AP providing WIFI access to the internet for office staff. It is blocked from accessing the LAN.

 

We have recently started using the Avaya IX Office softphone app on devices which can connect to the WIFI and are not LAN connected, such as mobile phones and laptops.

 

We have found that when making a softphone call between two WIFI connected devices, audio does not work. 

 

eg WIFI laptop to WIFI mobile phone - no audio

WIFI laptop to non-WIFI mobile phone - audio ok

 

The AP is configured in NAT Mode. Is NAT mode blocking the communication between the WIFI connected devices?

 

Regards,

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Kind of a big deal
Kind of a big deal

Re: Avaya IX Office softphone app on MR18 AP

The 

"Deny    Any   Local LAN   Any   Wireless Clients Accessing LAN"

Is blocking clients  from communicating

View solution in original post

3 REPLIES 3
Highlighted
Kind of a big deal
Kind of a big deal

Re: Avaya IX Office softphone app on MR18 AP

if your devices are on the same AP the AP L3 firewall rules & L2 LAN isolation are blocking it.

if your on different AP's then firewall rules & also nat mode could both be a problem.

Highlighted
Conversationalist

Re: Avaya IX Office softphone app on MR18 AP

Thank you for your reply.

 

Single AP - L2 Lan Isolation 'Disabled' (bridge mode only)

L3 firewall rule "Deny    Any   Local LAN   Any   Wireless Clients Accessing LAN"

 

 

Highlighted
Kind of a big deal
Kind of a big deal

Re: Avaya IX Office softphone app on MR18 AP

The 

"Deny    Any   Local LAN   Any   Wireless Clients Accessing LAN"

Is blocking clients  from communicating

View solution in original post

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.