Association errors on wireless network

Tigers
Here to help

Association errors on wireless network

Gudday all

I have been in my work here now for 8 months. In that time there has being a consistent problem with Androids, iPhones, iPads, but strangely not laptops, not getting wireless access.

At times it seemed that none of these devices could access our wireless. My own Android had 7 months of no access.

As I began to wander the Meraki portal and check configurations I noticed that 1 WAP had its primary DNS set for our French parents DNS rather than the local Australia DNS. Once I changed that the ability to get onto the network improved dramatically. Even my Android could finally log on (not sure why 1 WAP configuration error could affect the whole network).

Now the problem is that the internet is unavailable so many times. More looking at the portal showed many association failures (we can get 2/3 association failures on a bad day).

As an example here is the result of my trying to put  a new Android onto the wireless today (19/11).Slide1.PNGSlide2.PNG

What exactly is an association failure in this context?

What are my next steps?

If i could reduce the complaints and decrease the association errors my work would be impressed.

 

Tim Knell

6 REPLIES 6
PhilipDAth
Kind of a big deal

Is anything showing up under Airmarshall?

 

Have you got any unusual settings like a high minimum connection speed (12Mb/s is a good choice)?

 

What encryption settings are you using?  WPA2-Enterprise mode?

BlakeRichardson
Kind of a big deal

Can you confirm the following.

 

1. Radio setting 2.4 / 5Ghz or both?

2. Authentication method - Radius, PSK?

3. Encryption method

 

 

Association errors usually mean that device isn't connecting to the network properly or something is stopping it before it can authenticate . Can you post a screenshot of the SSID settings blurry any confidential info if neeed. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Tigers
Here to help

1. We are using both bands - 2.4GHz & 5GHz

2. Authentication is PSK

3. Encryption is WPA-2

From Air Marshall

Tigers_0-1637544603135.pngTigers_1-1637544618743.png

 

Tigers
Here to help

Also note I discovered that we have a MS220-8P switch that is acting as a WAP. Some devices try to attach to it. This switch has a DHCP address rather than statically assigned. Would that make  a difference?

At present this switch is not appearing under the Access Points on the portal. Is it possible to have it appear there?

I am not sure what you mean as a switch acting as an access point. 

 

Do you have only one vendor of wireless access point or multiple? 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI

Looking at the portal the switch seems to have wireless clients

Tigers_0-1637549148378.png

All our WAPs (MR54, 52) are Meraki and is the switch in question.

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