Switches loose connection to Meraki every few minutes since firewall upgrade

tomiles
New here

Switches loose connection to Meraki every few minutes since firewall upgrade

Every time we upgrade our firewall firmware our meraki portal goes nuts and looses connection every few minutes. this results in hundreds of notifications as it will be connected to the meraki portal for a few minutes, then disconnect, then reconnect again.

 

the firewall has all the rules that the resource page lists, not to mention it obviously can get out because it will be connected for 5-10 minutes before disconnecting for 5-10 minutes.

 

firewall is a watchguard. 

4 REPLIES 4
Inderdeep
Kind of a big deal

Re: Switches loose connection to Meraki every few minutes since firewall upgrade

@tomiles : You need to correlate your hardware, firmware and features which may triggered with a known issue. I would suggest you to open a Support ticket with Meraki.

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
tomiles
New here

Re: Switches loose connection to Meraki every few minutes since firewall upgrade

Hi,

 

How do we create a support ticket with Meraki? This appeared to be the only way to get assistance. 

Inderdeep
Kind of a big deal

Re: Switches loose connection to Meraki every few minutes since firewall upgrade

@tomiles : https://documentation.meraki.com/General_Administration/Support/Contacting_Support 

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
UCcert
Kind of a big deal

Re: Switches loose connection to Meraki every few minutes since firewall upgrade

This doesn’t sound like a Meraki Support issue.  If prior to upgrading your Watchguard software everything is stable then the issue surely lies with something in the new firewall firmware on the Watchguard!

Darren O'Connor | uccert.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
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