Camera viewer only - video wall upon login

EJN
Building a reputation

Camera viewer only - video wall upon login

Today I create a user who I want to restrict to 8 cameras only, viewer only. This part worked OK. I was able to create user and assign the 8 cameras.

 

Now, upon login by this user, the dashboard goes to a Video Wall that cannot display images. User needs to go to cameras to see the list of 8.

 

Why does it show the video wall, and why does it default to Video Wall upon login?

 

I opened a case with support. The answer was this is normal behavior, which I don't believe is accurate.

 

See attached screen captures.

 

what I should see upon loginwhat I should see upon loginwhat I see upon loginwhat I see upon loginuser created to view a set of camerasuser created to view a set of cameras

Esteban J Nunez
School and Church
K-12 Education
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