Occasionally, I will get a camera that reports green status (online), but when you view the camera it provides a blurry, snowy black image. Not solid black, but imagine a camera at night with no lighting whatsoever.
We have 100 cameras and it can be any; it's not specific to any one camera.
A reboot of the camera will fix the issue.
I haven't been able to find what triggers this.
Anyone else experience the same?
I have not opened a case yet.
I have had a similar issue in the past. It stopped happening for us with one of the firmware upgrades. Not sure which. We are currently using 3.31 firmware.
Thank you. I'm on 3.30. I haven't upgraded to 3.31 as this is still listed a beta.
@EJN don't be scared to try the BETA firmware, the good thing with Meraki if is you find problems with the firmware you can roll it back so it might be worth giving it a go.
I upgraded to 3.31 and haven't seen it, but it has been only 2 days since. I will report again in 10-14 days.
@nuo Restarting the camera does fix it for a time, but after a while (couple hours->couple of days) it will go back to the black snow screen.
Sounds like a faulty device, flakey internet / cloud connection (unlikely) or the firmware flaking out (thermal overheating / memory leak) and then it auto shuts down or crashes?
Yes, I have seen this enough times to also feel the firmware is the issue. However, until there is a firmware revision out that resolves the problem. Hard to know 😉