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Non-adjustable in video setting

SOLVED
New here

Non-adjustable in video setting

Hi.

 

I am using mv21, and basically streaming service and configuration save works well.

However, Full functionality(optical zoom, focus, aperture, rotation) on the Video Setting tab will not work.

I get an error message "Could not reach camera" and nothing happens.

Auto focus does not work and the screen looks blurry.

 

The network environment is directly connected to the ISP(public) router, so there is no firewall policy impact.

Factory initialization and the latest firmware updates have already been done and tested with many browsers.

 

I need your help.
Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
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Here to help

Re: Non-adjustable in video setting

We've experienced this on the most recent firmware versions as well. Seems to only impact MV21/MV71. MV12 and newer seem to be OK. Not sure when the bug was introduced, but I'd recommend rolling back to an older firmware. Get support to help you if need be.

5 REPLIES 5
Head in the Cloud

Re: Non-adjustable in video setting

What do you mean by "will not work". Is it greyed out in dashboard? Or can you change it but nothing happens? Did it work before? If yes, it's likely there's a mechanical issue with the camera.

Highlighted
Here to help

Re: Non-adjustable in video setting

We've experienced this on the most recent firmware versions as well. Seems to only impact MV21/MV71. MV12 and newer seem to be OK. Not sure when the bug was introduced, but I'd recommend rolling back to an older firmware. Get support to help you if need be.

New here

Re: Non-adjustable in video setting

thanks sir!

Conversationalist

Re: Non-adjustable in video setting

Looks like 4 days ago our MV network was updated to firmware 3.23

Since then we're unable to make settings changes (zoom, focus, aperture, rotation, etc) just as @hwany experienced.

Definitely not a hardware issue since it worked before and every camera we have onsite (MV21 & 71) currently suffers the problem.

Before downgrading firmware I'm giving a shot with beta 3.24 right now.

 

 

Conversationalist

Re: Non-adjustable in video setting

Fail on firmware 3.24, didn't regain settings control.

 

Called support and they confirmed a bug exists and are working on resolving it.

They also confirmed the last known working firmware is 3.20 and I had them schedule the rollback immediately.

Now all the cameras are back to normal.

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