I've had a strange issue with one of my MV12's that I wanted to report here so some of you could check your environments. One of our MV12's is choppy when watching live. People will disappear because of the lag in the live view. When I go to the playback/recording to see if it was just an issue with viewing live it has the same problem. When I try to export the video to see if I can get the full scene it only exports the title slide. So far this only appears to be impacting one of my MV12's. The others appear fine. But you may want to spot check some of yours because this would be one of those subtle things that could cause a big headache when you need footage. My assumption is that the camera has failing storage but we'll see what support comes up with.
Correction, the severity of this may be escalated. One of my other MV12's has had the issue on a different day so this could be a larger issue.
Mine are at 3.4 as well. It is somewhat subtle @MRCUR. Watch some live footage and see if you have any choppiness where people walking through the scene either disappear or appear to skip frames. I'd also recommend trying some exports to make sure they work on your MV12's.
Also may be worth comparing what settings you've enabled on your MV12's. I have:
When should this camera record footage: Always
Enable motion-based retention: Yes
When camera delete footage: When it runs out of storage space
Video Resolution: 720p
Video Quality: Enhanced
Record Audio: Yes
Message from my ticket:
This seems to be related to a known issue in which our engineer team is currently working
Temporarily when the MV enters this odd state a reboot is needed to force it to go back to the right behavior
Pedro Playan Escribano
Cisco Meraki Support
I rebooted the cameras and it has helped. No more choppiness or export issues. But is this a temporary workaround or a fix? I now worry that I'm going to have to babysit these cameras and periodically check on them to see if they need a reboot?
On MV 3.5 firmware, playback is now quite smooth but the "Show people" button doesn't seem to work. It keeps telling me that I need to look at stored video to use it despite showing stored video already.
I've been messing around with an MV12W & 12N on 3.5 a bit more. I've only noticed one time where playback hung. Refreshing the page resolved it (and this is even over cloud proxied video). @Adam are you seeing the issues on both cloud proxied playboy & local or just one?
What I am noticing is that people detection vastly underestimates the number of people present during very busy and crowded times. One camera is estimating a peak occupancy of 43 people even though there are probably over 100 in the frame.
In my case I noticed it via LAN/Local streaming. I was also having issues with the export that gave me indication that it was not an internet connection problem. Support confirmed the intermittent issue on MV12's with audio enabled. @MRCUR
@RyanPinheiro I've been told you can turn the audio off on them for now to avoid the issue until they have a fix. Assuming the audio isn't critical to your operation. I'm testing it.
Same for us. Disabling audio has resolved the choppiness and export issues but I installed my 3 cameras and replaced some nest cameras specifically for audio. So I hope to hear more from support soon.
MV 3.6 firmware is available with additional MV12 fixes.
I'll give it a look, please post here if anyone tests or notices a fix for the issue outlined in this thread.
Hrm I'm not seeing an option for 3.6 in my networks? Only 3.4 still.