cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot add my shippement

SOLVED
Comes here often

Cannot add my shippement

Hello,


I'm trying to add my camera to my inventory but I cannot.
When I try to give Order number or Serial number it's written "This claim has failed. Please try again or contact Meraki Support. "

I tried many times but always the same answer. :'(

Anyone can help me ?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Meraki Employee

Re: Cannot add my shippement

Agreed, just in case everything's not synced between back-end ordering and SFDC systems, give it a little time and try again.  If you still get that result after several hours, call into Support so they can investigate.

7 REPLIES 7
Kind of a big deal ww
Kind of a big deal

Re: Cannot add my shippement

contact Meraki Support

Comes here often

Re: Cannot add my shippement

no others solution ?
Kind of a big deal

Re: Cannot add my shippement

I agree with @ww, if you can't add by the order number or serial number then only support can fix that. 

 

Adam R MS | CISSP, CISM, VCP, MCITP, CCNP, ITILv3, CMNO
If this was helpful click the Kudo button below
If my reply solved your issue, please mark it as a solution.
Kind of a big deal

Re: Cannot add my shippement

You can't do the claim as soon as you get the email.  You need to wait a good 4 hours or so.

Meraki Employee

Re: Cannot add my shippement

Agreed, just in case everything's not synced between back-end ordering and SFDC systems, give it a little time and try again.  If you still get that result after several hours, call into Support so they can investigate.

Comes here often

Re: Cannot add my shippement

OK Thank you for your help
Kind of a big deal

Re: Cannot add my shippement

@Conan did the issue resolve itself or did you have to contact support. Asking in case anyone else has this problem in the future. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.