Camera Live View Not Working on Android Meraki App

[kctrey]

I just installed an MV71, but the Live View in the Meraki app on Android is not working. I am able to see the video, direct and through the cloud, from Dashboard, but the app shows the following, both when I am on the LAN and when I am not. Viewing the feed through Dashboard on the same device (via Chrome) works fine. This is the only MV on my network.

Phone Model: Samsung Galaxy S7 (SM-G930P)

Android Version: 8.0.0

Meraki App Version: 2.3.10

[Ben]

Sometimes it can take a while, I noticed that sometimes the stream comes through when switching from Wireless to LTE or the other way arround.. 

These days I mostly operate the Meraki Dashboard from Google Chrome on my phone due to the 6inch screen my phone has now. =) 

Cheers,

Bne

[MerakiDave]

Checking back on this @kctrey because I noticed an occasional hiccup like that on the mobile app, but overall it's been fine.  Still having an issue?  If so, have you bounced it off Meraki Support?  

[kctrey]

It has still never worked on the mobile app for me. I have reinstalled the app, cleared caches, signed out/in and everything I can think of. I haven't bothered to open a ticket on it, because, as far as I can tell, I am the only one with this problem, and it probably has something to do with my Samsung device. I view the cam on Chrome on the device and it works fine.

[MerakiDave]

Right, definitely a few variables in the mix, and it sounds like you have already tried all the obvious things like reinstall, clear cache, etc. I have a Samsung myself, Galaxy S7 (SM-G930V) phone running 8.0.0 and I'm able to use the mobile app to view live video on multiple models of MV cameras. Go ahead and open a support case, might turn out you're not the only one and they might have a good suggestion to try.

In the meantime, do you have any other mobile devices (or even temporarily try one from a friend or family member) just to confirm you can see it from other devices using the mobile app?