I understand this isn't the most spectacular view for the GX20 from your perspective. Neither you nor myself want this to be the case. Since you've taken the time to reach out here on the community forum to voice your feelings, I'd be happy to help you with the problem if you also lend a voice to the details.
- What is the LED status on the GX20?
- If you plugin a laptop or computer to a LAN port, do you get an IP address and a gateway of the GX20?
- If step 2 was successful, can you navigate to the IP address of your gateway in the browser to pull up the local status page? This page typically explains what the problem is.
- Are you able to pass any traffic (i.e. ping 126.96.36.199) if you do get a valid IP address from the GX?
If you can, let us know more! There is almost certainly something we can do to help out.
The GX20 works "out of band", meaning it can pass traffic to the internet but can also appear as offline at the same time. The status of your GX20 being offline does not mean it can not reach the internet, just that it cannot check in with the server. If there is a firewall blocking UDP traffic on port 7350 or 7351, your equipment can show as offline despite still getting clients to the internet.
All this being said, we would need to know more to better assist you with the issue.