When you ring support they take you number and will call you back if you get cut off.
If you log a case via the web, Meraki Support will NOT call you and ask you to call in. You supply the case number when you ring but you never get connected to the correct support engineer.. The engineer you get can not transfer you and you have to explain all again to the new engineer.
To make matters worse i was working with engineer today for 1.5 hours and then was told their shift was over and she would transfer to someone else and then had to explain all again and then wait 40 min for them to get up to speed with the issue. Why can they not just ring me back when they have the issue sorted and not waist my time on hold ?
Please allow Meraki support engineers to be able to call you.