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Group policy content filtering and support issues.

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Group policy content filtering and support issues.

We've had a ticket open for just shy of 3 months regarding AP group policy content filtering.

It was working, then it stopped.

 

In the 3 months the ticket has been open, almost nothing visible to us has been done.

We did initial testing and logs were taken and (supposedly) passed on to engineers.

 

We've had reports that it was a known issue and a new firmware was being worked on.

We've tried to escalate the issue by contacting our salesperson as suggested by our tech.

We've been told on several occasions that our unit would be RMA'd.

We've been told on several occasions that support would get back to us the next day...they only got back to us when we asked for an update 2 weeks later.

 

We've been told essentially the same story on 4 occasions (Aug 8th, Aug 23rd, Sep 8th and Oct 4th).

 

To say that we've lost all faith in Meraki support is an understatement.

 

If RodrigoC or another Meraki employee sees this, our case # is 02806058.

Any help would be appreciated.

2 REPLIES 2
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Re: Group policy content filtering and support issues.

Update: We RMA'd the offending MX100 and updated to Beta firmware, however, the problem still exists.
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Re: Group policy content filtering and support issues.

No interaction with support since Oct 19th.

Case still open and not resolved.

 

This level of support is disturbing, to say the least.

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