Showing results for 
Show  only  | Search instead for 
Did you mean: 

OS Update Command broken?

Kind of a big deal

OS Update Command broken?

Just want to confirm is the update OS command broken for iOS devices, I have a stack of devices I want to update and the command just sits in the  activity log "pending"


I have the device in front of my unlocked as well and have confirmed there is no popups or anything on the device.


Devices are all supervised devices loaded via DEP.

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Meraki Employee

Re: OS Update Command broken?

Hi @BlakeRichardson,


At this time, There are no known issues with the OS update command.  A couple of things to check:

- Check the battery level on devices.  Charge devices to over 80%.

- Check the storage capacity on the device.  If devices are running low on storage, remove apps to reclaim storage space.

- If using Shared iPad, ensure that user accounts are fully logged out on the device.


If you continue to have problems, please open a case with our support team so that a specialist can collect logs and help you troubleshoot your issue.

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.