OS Update Command broken?

BlakeRichardson
Kind of a big deal
Kind of a big deal

OS Update Command broken?

Just want to confirm is the update OS command broken for iOS devices, I have a stack of devices I want to update and the command just sits in the  activity log "pending"

 

I have the device in front of my unlocked as well and have confirmed there is no popups or anything on the device.

 

Devices are all supervised devices loaded via DEP.

1 REPLY 1
Kevin_C
Meraki Employee
Meraki Employee

Hi @BlakeRichardson,

 

At this time, There are no known issues with the OS update command.  A couple of things to check:

- Check the battery level on devices.  Charge devices to over 80%.

- Check the storage capacity on the device.  If devices are running low on storage, remove apps to reclaim storage space.

- If using Shared iPad, ensure that user accounts are fully logged out on the device.

 

If you continue to have problems, please open a case with our support team so that a specialist can collect logs and help you troubleshoot your issue.

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