Android Tablet - Cannot Factory Reset

Andrew
Here to help

Android Tablet - Cannot Factory Reset

I removed an Android tablet from the network from the dashboard so that I could factory reset it.
It removed from the network and prompted me to delete SM. However, despite removing it from the network it still is enforcing all the restrictions. I cannot delete SM, factory reset it, nor reconnect to the network.

Please advise.

4 REPLIES 4
PhilipDAth
Kind of a big deal
Kind of a big deal

Most Android devices have an option were you can go into recovery mode and wipe it.  Usually you hold in a button while powering on.  Try Googling your device and "recovery mode",

This helped to some extend. I was able to factory reset, however, I am receiving this error message when I try to re-enroll:

 

"unable to sign in due to an unknown error"... Then, something about waiting 24 hours and trying again.

 

Any thoughts?

PhilipDAth
Kind of a big deal
Kind of a big deal

I think that will require a support case ...

Thanks. I already started one the other day. I'll report back when I get a solution

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels