Voip Health with MS TEAM

SOLVED
RichardChen1
Getting noticed

Voip Health with MS TEAM

Has anyone tested this with MS Team?

We use deskphones that register with MS team and "Telstra" as the ITSP that provides the external calling capability.

 

RichardChen1_0-1581038970826.png

I tried above IP address with UDP (which I found from the deskphone usage portal) but none of them is pingable.

 

Any idea?

1 ACCEPTED SOLUTION

I did a packet capture of the PC when making a call via telstra calling for 365

 

I added these IP addresses  and just got 100% FAIL from VOIP Monitoring

 

I did not realise that for this product to work it must be able to ping the server.  I tried ping and they all fail.

 

 

View solution in original post

6 REPLIES 6
PhilipDAth
Kind of a big deal

Do a packet capture of a phone working normally making a call.  That should identify the IPs in use.

cmr
Kind of a big deal
Kind of a big deal

Or they may simply not respond to ICMP ping requests...

CharlieCrackle
Building a reputation

I tried to get this going to for a customer.

 

Telstra SIP servers do not respond to ping so the product will not work

 

https://documentation.meraki.com/MI/MI_VoIP_Health#Limitations

Hi @CharlieCrackle ,

 

How do you find out?

Which ip did you use?

 

 

I did a packet capture of the PC when making a call via telstra calling for 365

 

I added these IP addresses  and just got 100% FAIL from VOIP Monitoring

 

I did not realise that for this product to work it must be able to ping the server.  I tried ping and they all fail.

 

 

xaviervalette
Here to help

This is an old subject, but in case anyone is still interested,

 

Meraki implemented a new feature for VoIP insight, which is Best Effort Monitoring:

 

There are some VoIP servers that do not allow or drop the ICMP pings used for monitoring VoIP statistics such as MOS, loss, latency, and jitter. However, as VoIP services are critical, we have integrated Best Effort Monitoring to MI VoIP Health to give a “nearest” best estimation on VoIP performance for a given link.

You can enable it by clicking on the Best effort monitoring checkbox when adding a new VoIP server:

xaviervalette_0-1674456445053.png

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