Meraki SM - Problem with some APPS on Galaxy Tab S5e

[Mbale7]

Hello,

Since 2 weeks, some apps on my tabs doesn't work correctly. I have installed Meraki System Manager and have one personal profil and one Professionnal profil.

On the professional profil, Quicksupport doesn't work it return me a black screen if i want to make a remote session but on the personal profil it works

Salesforce on the pro. profil return me a critical error : " Rooted Device detected" , but my device isn't rooted.. but on the personal profil it works..

From where this problem should come ?  

Thank you in advance.

[Seshu]

Hello @Mbale7 

From the details that you have provided, I think the problem might be in the App config or the Profile that is pushed to the Tablet. I would recommend opening a support case and have the logs collected from the tablet ready for both the Apps in working and failing situations for us to investigate. 

Let me know if you have any questions.

Regards,

Meraki Team