cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

logic board replacement = no device check-in

SOLVED
Highlighted
A model citizen

logic board replacement = no device check-in

Just a quick question, has anybody else had the experience of having a logic board replacement resulting in repaired machine not being seen in dashboard?

 

iMac with new logic board, serialized correctly, but machine has not checked-in since return to office.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Kind of a big deal

Re: logic board replacement = no device check-in

@Richard_W Most MDM's use the UDID / UUID rather than MAC or serial numbers. You will have the re-enroll the device. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI

View solution in original post

10 REPLIES 10
Highlighted
Head in the Cloud

Re: logic board replacement = no device check-in

@Richard_W 

 

I would suspect you might have to do a full reset to get things to fully sync up on the dashboard.

Found this helpful? Give me some Kudos! (click on the little up-arrow below)
Highlighted
Kind of a big deal

Re: logic board replacement = no device check-in

@Richard_W Most MDM's use the UDID / UUID rather than MAC or serial numbers. You will have the re-enroll the device. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI

View solution in original post

Highlighted
Meraki Employee

Re: logic board replacement = no device check-in

You should probably unenroll the device from Meraki MDM prior to sending it for repair. If the logic board was replaced at the Apple Store, and although the serial number stayed the same , other hardware identifiers like UUID etc might get changed. In this current situation, you may try to reformat.

 

If that does not work, the solution is to Delete (Remove From Network) the device from the list of Devices in Meraki Systems Manager. Then try to reenroll the device.

 

Highlighted
A model citizen

Re: logic board replacement = no device check-in

Thanks all, as soon as I sent this it dawned on me the changes outside of just the serial. Sometimes asking a question helps in other ways.

 

Well now I know to unenroll prior to repair.

 

Thanks again!

Highlighted
A model citizen

Re: logic board replacement = no device check-in

@Mahi_Meraki_guy 

 

ok, removed device from network, removed profiles and removed SM agent. Attempted re-enrolement via m.meraki.com and got an error message about expired cert when attempting to install profiles.

 

huh?

Highlighted
Kind of a big deal

Re: logic board replacement = no device check-in

@Richard_W  are your DEP and Apple Push notification certificates valid?

 

Is the device on an open internet connection where there isn't anything filtering the device from communicating with Apple and Meraki?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Highlighted
A model citizen

Re: logic board replacement = no device check-in

@BlakeRichardson

yeah both renewed a while back.

 

network same as before.

error message:

"Could not authenticate to the MDM server. The credentials within the enrollment profile may have expired."

Highlighted
Kind of a big deal

Re: logic board replacement = no device check-in

How are you enrolling the device i.e. via DEP or configurator?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Highlighted
A model citizen

Re: logic board replacement = no device check-in

Device was and still is DEP enrolled.

Highlighted
A model citizen

Re: logic board replacement = no device check-in

had to manually install the agent to trigger Meraki Management profile to begat others…

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.
Labels