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ios13 - Error: This profile can only be installed on a Supervised device.

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ios13 - Error: This profile can only be installed on a Supervised device.

Hello,

 

We are attempting to deploy new devices running ios 13, and our profiles will not install on ios 13.  If we upgrade a device from 12.4.1 to 13 and the profiles were previously installed they remain and are fine. It is shows these errors when trying to configure simple Activesync profiles.

 

New fresh installs fail with the following messages:

Error: This profile can only be installed on a Supervised device.

Code: 4001
Domain: MCInstallationErrorDomain

 

Error: Profile Installation Failed
Error: Profile Failed to Install
Error: This profile can only be installed on a Supervised device.
2 REPLIES 2
Building a reputation

Re: ios13 - Error: This profile can only be installed on a Supervised device.

some profiles now need devices to be supervised under IOS 13

Meraki Employee

Re: ios13 - Error: This profile can only be installed on a Supervised device.

Hey there,

 

Connor here from Meraki Support, make sure you're not using a "require password to remove this profile" option, as I've seen this triggering the supervision error on profiles since upgrading to iOS13.

 

Screenshot 2019-09-23 at 10.33.53.png

 

 

 

This should allow the profile to successfully push out, all the best!

 

Kind regards,

--

Connor Loughlin
Network Support Engineer
EMEA 🇬🇧

.:|:.:|:. Cisco Merak

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