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iOS install is fine, but cant get macOS to register

New here

iOS install is fine, but cant get macOS to register

New to the software, so I started with my iPad.. no issues, then iPhone... no issues, then tried my Mac Mojave 10.14.2 NOPE!   used the mobile config and didn't register.  Tried to install with ..pkg.  nope.. reboot ... nope!  I see other are having issues, but i cant even get this to register.

 

 

11 REPLIES 11
A model citizen

Re: iOS install is fine, but cant get macOS to register

You're trying to enroll a macOS device in Meraki Systems Manager? It sounds like you are downloading the agent from your Meraki dashboard and installing it, are you getting any sort of error when you run the installer? Also have you installed the profile, by going to m.meraki.com and entering the network ID on the device you are trying to enroll?

New here

Re: iOS install is fine, but cant get macOS to register

Started with the profile and had no luck. That is why I tried the larger package. No errors.
A model citizen

Re: iOS install is fine, but cant get macOS to register

Do you have any other management software on that Mac? As it stands when you open System Preferences do you see a "Profiles" option?

 

Screen Shot 2018-12-10 at 2.22.56 PM.png

 

If you do what profiles do you see installed once you click into it?

New here

Re: iOS install is fine, but cant get macOS to register

Screen Shot 2018-12-10 at 3.47.47 PM.pngScreen Shot 2018-12-10 at 3.48.20 PM.png

I like the Dark mode!  

New here

Re: iOS install is fine, but cant get macOS to register

Avast firewall was blocking the mobileconfig.  but im still not getting the profiles.

A model citizen

Re: iOS install is fine, but cant get macOS to register

Ah nice, The profiles will show up when going through the process of navigating to m.meraki.com and entering the network ID, the Agent installer doesn't install the profile. Does that make sense?

New here

Re: iOS install is fine, but cant get macOS to register

yup! Thanks!!!!!
A model citizen

Re: iOS install is fine, but cant get macOS to register

You're welcome! Let me know if you run into any issues with that. I feel invested now! Smiley Happy

Kind of a big deal

Re: iOS install is fine, but cant get macOS to register

@rkrzyston I have found the Mac Agent to be very unrealiable, works on some machines and not others. Those that do work some of the features in dashboard dont seem to work.

 

We are looking at moving our MacOS devices to Jamf in the new year because of this but also because they have zero day feature support. 

 

We will continue to use systems manager for our iOS devices. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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Kind of a big deal

Re: iOS install is fine, but cant get macOS to register

Also experience all the same issues as above. @BlakeRichardson - How is pricing of Jamf vs. Meraki? If we were to do Jamf for Macs, I think we would switch all iOS over too - it is much more powerful, and cloudhosted like Meraki

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Kind of a big deal

Re: iOS install is fine, but cant get macOS to register

@jared_f I haven't got to the pricing stage yet, my supplier is going to organise a trial in the new year as there is not point starting a trial so late in the year.

 

I've heard its good and the price isn't to much more. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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