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cannot add profile to AppleTV via Configurator 2.0

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cannot add profile to AppleTV via Configurator 2.0

I see appleTVs in the configurator 2.0 (both older AppleTV as well as 4k), I can add MDM server with no issues, but when I try to add profile I have issues

 

I can add the profile in Configurator Profiles-Add Profile, I am prompted on appleTV to manually finish it which I did, appleTV says "done" and profile installed.

 

so far so good

 

well when I re-open configurator, there is no profile, when I look at appleTV (go one menu back), there is no profile neither and all I see is "add profile"

 

this is very strange

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Meraki Employee

Re: cannot add profile to AppleTV via Configurator 2.0

Yep, we're tracking that as case 04295858. No ETA on a fix just yet.

3 REPLIES 3
Meraki Employee

Re: cannot add profile to AppleTV via Configurator 2.0

Hey Jiri, this sounds a lot like another issue we are seeing with another customer. How do those AppleTV's show up when you look at their Device details in the Meraki Dashboard? Do they show up as tvOS or as macOS?

Comes here often

Re: cannot add profile to AppleTV via Configurator 2.0

they show up as macOS 10.13

serial number is correct

 

Meraki Employee

Re: cannot add profile to AppleTV via Configurator 2.0

Yep, we're tracking that as case 04295858. No ETA on a fix just yet.

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